What is the Cancellation Policy?
We view a reservation as a “two-way” agreement. We agree to hold the space which you have reserved, turning away all further requests, in return for your payment. We will refund payments on reservations cancelled at least 30 days prior to your scheduled date of arrival. There are no refunds for reservations cancelled less than 30 days prior to your scheduled date of arrival. A processing fee of $25 plus a 10% occupancy tax on the processing fee will be charged on all cabins cancellations. We cannot issue refunds for early departures, late arrivals, inclement weather, power outages or acts of nature. We do not accept cancellations by e-mail.
What time is Check-in and Check-out?
The earliest time to check-in to a cabin is 3:30 p.m. and check-out is by 10:30 a.m.
How do I Check-in after hours?
If you are running late and need to check in after Park closing, you may do so until 9:30PM. If the front gate is locked when you arrive, simply press the call button and a friendly Staff member will direct you to your cabin.
What are the Park hours?
March – September
Monday – Thursday 8 a.m. to 7 p.m. Friday – Sunday 6 a.m. to 7 p.m. Memorial Day – 6 a.m. to 7 p.m.
November – February
Monday – Thursday 8 a.m. to 5 p.m. Friday – Sunday 6 a.m. to 5 p.m.
Monday – Thursday 8 a.m. to 6 p.m. Friday – Sunday 6 a.m. to 6 p.m.
How many people may stay in a cabin?
All cabins at Santee Lakes are limited to a maximum of six guests.
Are pets allowed in the cabins?
Pets are not allowed in the cabins.
How many vehicles are allowed each cabin site?
One vehicle is allowed per cabin site. All other vehicles must be registered and paid in advance at the General Store/Registration located at Lake 5. Guest vehicles may park in guest parking spaces (subject to availability). Registered guests are responsible for the actions of their visitors.
What time is “quiet time”?
Quiet time shall be observed from 9:00 p.m. to 8:00 a.m. During quiet time, loud talking, music, and other disruptive activities are not permitted. Failure to observe “quiet time” may lead to the cancellation of your reservation and eviction from the premises.
What are the rules regarding unattended minors in the cabins?
Minors under the age of 18 not accompanied by an adult are required to be in their cabin by 9:00 p.m.
If I check-out early or leave before my stay is over, may I get a refund?
No refunds will be given for early departure.
Who is responsible if damages occurred during our stay?
The individual making the reservation assumes responsibility for any damage to the cabin, including amenities and Park property, during the stay. A complete inventory is taken after each stay. A credit card must be provided for a damage deposit. Any damages will be automatically charged to the credit card on file. A $20 fee will be charged for a lost cabin key.
Is smoking allowed in the cabins?
All cabins are non-smoking, which includes vape devices.